Questions

  1. How can I contact you?
    You can contact us by sending an email to info@liveesy.se. Our customer support team will be happy to assist you with any questions or concerns.

    2. Which countries do you ship to?
    We ship our products to most countries worldwide, including Sweden, Norway, Finland, Denmark, the USA, the UK, Germany, China, and more. Please feel free to contact us for information on specific delivery destinations.

    3. Can I get a refund for my product?
    Of course! We offer a 14-day return policy. If you are not satisfied with your purchase, you can request a return and receive a refund. Please see our return policy for more details.

    4. How do I return an item?
    To initiate a return, please contact our customer support team at info@liveesy.se. They will guide you through the return process and provide you with the necessary instructions.

    5. What is the delivery time for products?
    It typically takes 5-12 days for your order to arrive in Sweden. We strive to process and ship orders as quickly as possible. Once your order has been shipped, you will receive a tracking number to follow the progress of the delivery.

    6. Shipping (fees + countries)?
    We do offer free shipping to all countries, but not always. Availability of free shipping is displayed on the product page. Please note that free shipping may have certain restrictions depending on the delivery destination.

    You do not need to live in Sweden to shop from us, but note that international orders may come with a small additional cost, depending on the shipping location. The total costs and additional information will be displayed at the check-out. 

    7. Can I cancel my order?
    If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled.

    8. Are your products high quality?
    Of course! All our products are carefully selected based on quality requirements. We source our products from trusted suppliers and ensure they meet our quality standards before offering them to our customers.

    9. Do you offer wholesale or volume discounts?
    Yes, we offer wholesale and volume discounts for certain products. If you are interested in purchasing a larger quantity of goods, please contact us to discuss pricing and availability.

    10. How can I track my order?
    Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to follow your delivery on our website or the carrier's website.

    11. Return Policy
    We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

    12. Damages and Issues:
    Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can assess the issue and resolve it.

    13. Non-returnable items:
    Certain types of goods cannot be returned, such as perishable items, custom products, and personal care items. We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item. Unfortunately, we do not accept returns on items that were damaged due to mishandling.

    14. Exchanges:
    The fastest way to ensure you get what you want is to return the item you have, and once the return is approved, make a separate purchase for the new item.

    15. Refunds:
    We will notify you once we have received and inspected your return and inform you whether your refund has been approved or not. If approved, you will automatically receive a refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@liveesy.se.